At Luminous Burn, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect certain personal information including your name, phone number, email address, shipping address, and any other details necessary to fulfill your order.

We may also collect non-personal information such as your browser type, device information, and browsing behavior to improve our website experience.

How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Communicate with you regarding your purchases or inquiries
Improve our products, services, and website performance
Provide customer support
Send updates, promotional messages, or important notices

Cash on Delivery Orders

Since we operate on a Cash on Delivery (COD) basis, your information is used strictly for order confirmation, shipment processing, and delivery coordination.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers such as delivery partners who assist us in fulfilling your orders.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is 100% secure.

Opt-Out Instructions

You have the right to opt out of receiving promotional communications from us at any time. You can do this by:

Clicking the unsubscribe link (if available) in our emails
Contacting us directly via email with your request

To opt out, simply email us at [email protected] with the subject line “Opt-Out Request” and we will process your request promptly.

Your Rights

You have the right to request access to the personal information we hold about you, request corrections, or ask for deletion of your data, subject to applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, you can contact us at:

Email: [email protected]