We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from luminousburn.com. Please read this policy carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been damaged, altered, or used are not eligible for return. If you have any questions about whether your item qualifies for a return, please reach out to us via email.

How to Request a Return

To request a return, you must send an email to [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 2 business days with further instructions. Make sure to check your spam folder if you do not see our response in your inbox.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.

Exchanges

We do not offer direct exchanges. If you would like a different item, you must return the original item for a refund and place a new order for the desired item. This process ensures that you receive the correct item without delay. Please follow the return process outlined above to initiate your return.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a refund or replacement at our discretion. Timely communication is essential to ensure a satisfactory resolution.

Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please do not hesitate to contact us at [email protected]. We are here to assist you and ensure that your experience with luminousburn.com is satisfactory. Thank you for your understanding and cooperation.